Nice ​Indonesia Cargo

Privacy Policy / Kebijakan Privasi
Last updated: 31 October 2026

 

(English)

This policy describes how Nice Co., Ltd. (ナイス株式会社, "Nice Indonesia Cargo", "we") handles information when you contact us via WhatsApp, Facebook Messenger (Page "Jasa Pengiriman Barang - Nice Express Jepang - Indonesia Cargo") or Instagram (@nice_cargo). We provide Japan→Indonesia cargo shipping services.

Information we collect
- Your platform ID (Page-scoped ID, Instagram-scoped ID or WhatsApp number) and public display name.
- Messages, images and files you send us, and our replies.
- Shipment details you provide (names, addresses, phone numbers, package contents, tracking numbers).

How we use it
- To answer your enquiries, give quotes, and process and track your shipments.
- Replies may be drafted by our AI customer-service assistant ("Nia") and are supervised by our staff.
- We do not sell your data or use it for advertising.

Storage and sharing
Data is stored on Google Cloud (Japan region) and Google Workspace, accessible only to authorised staff. We share shipment data only with carriers and customs authorities as needed to deliver your package, or when required by law. Message data is processed through Meta Platforms' APIs under Meta's terms.

Retention
Conversation records are kept for up to 3 years for customer-service and legal/accounting purposes, then deleted.

Your rights and deletion
You may request access, correction or deletion of your data at any time. See Data Deletion Instructions (niceindonesiacargo.com/data-deletion) or email japan@niceexpress.net.

Contact: Kyōto-fu Yawata-shi Yawata Kaitori 1 − 1
Nice Co., Ltd. (ナイス株式会社), Japan — japan@niceexpress.net

 

(Bahasa Indonesia)

Kebijakan ini menjelaskan bagaimana Nice Co., Ltd. (ナイス株式会社, "Nice Indonesia Cargo", "kami") menangani informasi ketika Anda menghubungi kami melalui WhatsApp, Facebook Messenger, atau Instagram (@nice_cargo). Kami menyediakan layanan pengiriman kargo Jepang→Indonesia.

Informasi yang kami kumpulkan
- ID platform Anda (ID Facebook/Instagram atau nomor WhatsApp) dan nama tampilan publik.
- Pesan, gambar, dan file yang Anda kirim, serta balasan kami.
- Detail pengiriman yang Anda berikan (nama, alamat, nomor telepon, isi paket, nomor resi).

Penggunaan
- Untuk menjawab pertanyaan, memberi penawaran harga, serta memproses dan melacak pengiriman Anda.
- Balasan dapat disusun oleh asisten layanan pelanggan AI kami ("Nia") dan diawasi oleh staf kami.
- Kami tidak menjual data Anda atau menggunakannya untuk iklan.

Penyimpanan dan berbagi
Data disimpan di Google Cloud (wilayah Jepang) dan Google Workspace, hanya dapat diakses staf berwenang. Data pengiriman hanya dibagikan kepada kurir dan bea cukai bila diperlukan, atau jika diwajibkan hukum.

Masa simpan
Catatan percakapan disimpan hingga 3 tahun, lalu dihapus.

Hak Anda dan penghapusan
Anda dapat meminta akses, koreksi, atau penghapusan data kapan saja. Lihat Petunjuk Penghapusan Data (niceindonesiacargo.com/data-deletion) atau email japan@niceexpress.net.